Growth, a new investor or a generational transfer each expose the same weakness: decisions that lived in one person's judgement have to live in a system. Our practice builds that system in the company's own language: who decides what, by which threshold, on which evidence, reported to whom and when. The authority matrix, the decision calendar and the board pack are the three documents that carry it.
Risk is governed rather than listed. A risk appetite statement, an enterprise risk matrix tied to the KPI tree, an early-warning committee that meets on a calendar and a continuity plan that has been exercised are what a lender, an insurer or a buyer will ask to see; we build them so that the first request is not the first time they exist.